I’m frustrated

401 Fulfillment service not available

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This could be a total newbie thing, but I keep getting a 401 error when I log in. My guess is that I did a step in the set up incorrectly, but not sure. P

lease help!

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I’m faster than fast, quicker than quick

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Chris Green (CEO, FBAPower) March 15, 2011 03:36

Derek,

Initial setup is the hardest part; I promise! :)

Be sure that Step 3 is complete: http://www.fbapower.com/guide/step3.html

And that Step 4 was completed with the second option.

http://www.fbapower.com/guide/step4.html

A: Choose the SECOND OPTION: 'I want to use an application to access my Amazon seller account with MWS.'

B: Enter FBAPower as the Application Name.

C: Enter 6771-7968-3933 for the Application's Developer Account Number.

If you have never sold using FBA before, you need to add FBA to your Amazon seller account using Step 2: http://www.fbapower.com/guide/step2.html

Give it a shot and let me know if you're still stuck.

Can help with a remote support session if needed.

Thanks!

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Derek, Initial setup is the hardest part; I promise! :) Be sure that Step 3 is complete: http://www.fbapower.com/guide/step3.html And that Step 4 was completed with the second option. http://www.fbapower.com/guide/step4.html A: Choose the SECOND OPTION: 'I want to use an application to access my Amazon seller account with MWS.' B: Enter FBAPower as the Application Name. C: Enter 6771-7968-3933 for the Application's Developer Account Number. If you have never sold using FBA before, you need to add FBA to your Amazon seller account using Step 2: http://www.fbapower.com/guide/step2.html Give it a shot and let me know if you're still stuck. Can help with a remote support session if needed. Thanks!

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derek.tsakiris March 15, 2011 04:03

Hi Chris,

Thanks for the super quick reply. I think I found the issue, and it seemed to fix....

When I entered my Access Key ID and Secret Access Key, I accidentally used credentials from a previously established AWS account. This AWS account was a different one than the one I set up with my Amazon accounts.

When I saved the correct info in my account, the error went away.

Thanks!

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Hi Chris, Thanks for the super quick reply. I think I found the issue, and it seemed to fix.... When I entered my Access Key ID and Secret Access Key, I accidentally used credentials from a previously established AWS account. This AWS account was a different one than the one I set up with my Amazon accounts. When I saved the correct info in my account, the error went away. Thanks!

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tia knight March 21, 2011 22:34

he helped me with this too
great cust service!

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he helped me with this too great cust service!

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Bill Campbell April 20, 2011 02:17

I have the same problem. I've completed the steps as you've outlined above, but I am still receiving the same error message. Also, I am wondering if there is a way to migrate my current inventory with Amazon over to FBAPower. right now, when I go to FBAPower, there is no inventory to manage...any suggestions?
Thanks.
Bill

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- Chris Green (CEO, FBAPower) April 20, 2011 14:24
  
  Bill,
  Send me an email and I'll set up a time to help get your account settings corrected with a remote support session.
  
  You'll manage most of your Amazon inventory from within your Amazon seller account. FBAPower can import your Amazon listings for replenishment if you like.
  
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I have the same problem. I've completed the steps as you've outlined above, but I am still receiving the same error message. Also, I am wondering if there is a way to migrate my current inventory with Amazon over to FBAPower. right now, when I go to FBAPower, there is no inventory to manage...any suggestions? Thanks. Bill

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I’m vey pleased with the customer service....!

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Bill Campbell April 20, 2011 15:08

Thanks, Chris.

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Thanks, Chris.

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Jill July 29, 2011 15:08

I'm getting error 403, and I've double and triple checked my settings. I have over 200 items to send in today, and I was really hoping to be rolling with FBA Power today.

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- Jill July 29, 2011 15:24
  
  Just noticed that before the 403 message there is a message that a subscription is needed for the Access Key ID. So there's my problem, but I still have no clue how to fix it. :(
  
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- Chris Green (CEO, FBAPower) August 02, 2011 03:56
  
  Hi Jill,
  Sorry for the late reply. The steps in fbapower.com/guide need to be completed all with the same Amazon seller account.
  
  http://fbapower.com/guide/step2.html
  http://fbapower.com/guide/step3.html
  http://fbapower.com/guide/step4.html
  
  Send us an email so we can take a look at your account.
  
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I'm getting error 403, and I've double and triple checked my settings. I have over 200 items to send in today, and I was really hoping to be rolling with FBA Power today.

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